Problem reproducable !

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject:

I have a Notes 8.5.1. client on a Windows server. From the Domino Administrator within that client I can reproduce the problem!
Scrolling in the inbox the client is crashing when entering or leaving certains emails (which came from the internet) when the Preview Section is open..

It seems that the first Fatal thread is the same for two crashes. Here are two Fatal threads from two NSD's:

First Fatal Thread from fist NSD
############################################################
### FATAL THREAD 1/19 [ NLNOTES: 18a4: 1a7c]
### FP=0x00177b28, PC=0x6309ead9, SP=0x00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
### EAX=0x00000000, EBX=0x07bed018, ECX=0x07cf705c, EDX=0x00000000
### ESI=0x07cf7018, EDI=0x07cf705c, CS=0x00000023, SS=0x0000002b
### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x6309ead9 nnotesws.CNEMToolbar::OnSelMgrChange+89 (8672018,7bed018,7d95418,0)
@[ 2] 0x6309f46f nnotesws.CNEMToolbarMgr::OnSelMgrChange+143 (2,0,0,2)
@[ 3] 0x6317d65e nnotesws.NEMToolbarUpdateUI@4+190 (7d95418)
@[ 4] 0x6317d720 nnotesws.SmartSTStatusChange@4+64 (1)
@[ 5] 0x6355a2e0 nnotesws.DeskIMLogin@4+1472 (2)
@[ 6] 0x6355aa63 nnotesws.AttemptIMLogonCallback@12+19 (1,0,178e90)
@[ 7] 0x6355b4da nnotesws.DeskExecInMainThread@12+26 (6355aa50,178e90,0)
@[ 8] 0x63556739 nnotesws.ReLoginToSametime+41 (2,3dfd00,86a6018)
@[ 9] 0x62664e9d nstclientu.STCGetUserStateList@16+669 (3dfd00,43b8906,869b898,5)
@[10] 0x63565fac nnotesws.DeskIMGetUserStateList@16+76 (3dfd00,43b8906,869b898,5)
@[11] 0x6397abc0 nnotesws.@DocRefreshSTStatus@16+432 (0,0,3304be,86a6018)
@[12] 0x6304f6f3 nnotesws.@DocWindowsMessage@24+19187 (0,0,1793cc,1793c0,0,0)
@[13] 0x63049bee nnotesws.DocRichTextWndProc@16+238 (86a6018,849,0,0)
[14] 0x75838817 USER32.GetWindowLongW+592 (63049b00,3304be,849,0)
[15] 0x7583898e USER32.GetWindowLongW+967 (0,63049b00,3304be,849)
[16] 0x7583c47c USER32.InvalidateRect+267 (63049b00,3304be,849,0)
[17] 0x7583c4a2 USER32.CallWindowProcW+27 (63049b00,3304be,849,0)
[18] 0x74e652cb COMCTL32.DPA_Clone+105 (3304be,849,0,0)
[19] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,3304be,849,0)
[20] 0x74e6548d COMCTL32.DefSubclassProc+70 (3304be,849,0,0)
[21] 0x74e81bbe COMCTL32.MakeDragList+9387 (3304be,849,0,0)
[22] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,3304be,849,0)
[23] 0x74e653cc COMCTL32.DPA_Clone+362 (3304be,849,0,0)
[24] 0x75838817 USER32.GetWindowLongW+592 (74e6538b,3304be,849,0)
[25] 0x7583898e USER32.GetWindowLongW+967 (0,74e6538b,3304be,849)
[26] 0x75838ab9 USER32.GetWindowLongW+1266 (74e6538b,0,17977c,630b8feb)
[27] 0x75838b10 USER32.DispatchMessageW+15 (179758,1,28001e,63020000)
@[28] 0x630b8feb nnotesws.NEMMainLoop@4+811 (4013a0)
@[29] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7730,0,a0336e,1)
@[30] 0x00402651 NLNOTES.WinMainCRTStartup+389 (fffde000,17ffd4,7753d24d,fffde000)
[31] 0x75cdeccb kernel32.BaseThreadInitThunk+14 (fffde000,68c902dc,0,0)
[32] 0x7753d24d ntdll.RtlCreateUserProcess+140 (4024cc,fffde000,ffffffff,7755d68c)
[33] 0x7753d45f ntdll.RtlCreateProcessParameters+78 (4024cc,fffde000,0,78746341)

############################################################
### PASS 2 : FATAL THREAD with STACK FRAMES 1/19 [ NLNOTES: 18a4: 1a7c]
### FP=00177b28, PC=6309ead9, SP=00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################

First Fatal Thread from second NSD
############################################################
### FATAL THREAD 1/21 [ NLNOTES: 13e8: 145c]
### FP=0x00177b28, PC=0x6309ead9, SP=0x00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
### EAX=0x00000000, EBX=0x07bfd018, ECX=0x0935185c, EDX=0x00000000
### ESI=0x09351818, EDI=0x0935185c, CS=0x00000023, SS=0x0000002b
### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x6309ead9 nnotesws.CNEMToolbar::OnSelMgrChange+89 (868c018,7bfd018,7da5418,0)
@[ 2] 0x6309f46f nnotesws.CNEMToolbarMgr::OnSelMgrChange+143 (2,0,0,2)
@[ 3] 0x6317d65e nnotesws.NEMToolbarUpdateUI@4+190 (7da5418)
@[ 4] 0x6317d720 nnotesws.SmartSTStatusChange@4+64 (1)
@[ 5] 0x6355a2e0 nnotesws.DeskIMLogin@4+1472 (2)
@[ 6] 0x6355aa63 nnotesws.AttemptIMLogonCallback@12+19 (1,0,178e90)
@[ 7] 0x6355b4da nnotesws.DeskExecInMainThread@12+26 (6355aa50,178e90,0)
@[ 8] 0x63556739 nnotesws.ReLoginToSametime+41 (2,a9fd00,7d07018)
@[ 9] 0x62664e9d nstclientu.STCGetUserStateList@16+669 (a9fd00,308ae34,7d1e9d8,5)
@[10] 0x63565fac nnotesws.DeskIMGetUserStateList@16+76 (a9fd00,308ae34,7d1e9d8,5)
@[11] 0x6397abc0 nnotesws.@DocRefreshSTStatus@16+432 (0,0,f0108,7d07018)
@[12] 0x6304f6f3 nnotesws.@DocWindowsMessage@24+19187 (0,0,1793cc,1793c0,0,0)
@[13] 0x63049bee nnotesws.DocRichTextWndProc@16+238 (7d07018,849,0,0)
[14] 0x75838817 USER32.GetWindowLongW+592 (63049b00,f0108,849,0)
[15] 0x7583898e USER32.GetWindowLongW+967 (0,63049b00,f0108,849)
[16] 0x7583c47c USER32.InvalidateRect+267 (63049b00,f0108,849,0)
[17] 0x7583c4a2 USER32.CallWindowProcW+27 (63049b00,f0108,849,0)
[18] 0x74e652cb COMCTL32.DPA_Clone+105 (f0108,849,0,0)
[19] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,f0108,849,0)
[20] 0x74e6548d COMCTL32.DefSubclassProc+70 (f0108,849,0,0)
[21] 0x74e81bbe COMCTL32.MakeDragList+9387 (f0108,849,0,0)
[22] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,f0108,849,0)
[23] 0x74e653cc COMCTL32.DPA_Clone+362 (f0108,849,0,0)
[24] 0x75838817 USER32.GetWindowLongW+592 (74e6538b,f0108,849,0)
[25] 0x7583898e USER32.GetWindowLongW+967 (0,74e6538b,f0108,849)
[26] 0x75838ab9 USER32.GetWindowLongW+1266 (74e6538b,0,17977c,630b8feb)
[27] 0x75838b10 USER32.DispatchMessageW+15 (179758,1,2e0418,63020000)
@[28] 0x630b8feb nnotesws.NEMMainLoop@4+811 (4013a0)
@[29] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7730,0,2f336e,1)
@[30] 0x00402651 NLNOTES.WinMainCRTStartup+389 (fffde000,17ffd4,7753d24d,fffde000)
[31] 0x75cdeccb kernel32.BaseThreadInitThunk+14 (fffde000,68ce4ebc,0,0)
[32] 0x7753d24d ntdll.RtlCreateUserProcess+140 (4024cc,fffde000,ffffffff,7755d68c)
[33] 0x7753d45f ntdll.RtlCreateProcessParameters+78 (4024cc,fffde000,0,78746341)

############################################################
### PASS 2 : FATAL THREAD with STACK FRAMES 1/21 [ NLNOTES: 13e8: 145c]
### FP=00177b28, PC=6309ead9, SP=00177af4
### stkbase=00180000, total stksize=237568, used stksize=34060
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################

Feedback response number KHAN7Y3H84 created by ~Evelyn Zenkizengon on 11/23/2009